Analysis of the effect of an artificial intelligence chatbot educational program on non-face-to-face classes: a quasi-experimental study Full Text

These days, everyone can give a chatbot a professional look using advanced web design software with an extensive range of tools. So far, the institute has helped more than 10k students, sent over 40k messages and saved 4+ days worth of support that they would have sent answering to these questions manually. For example, a tech institute created a Whatsapp chatbot for their website using botsify.. The main purpose was to help prospective and enrolled students with the latest information, FAQs, campus news, course updates and more.

Chatbots in education offer unparalleled accessibility, functioning as reliable virtual assistants that remain accessible around the clock. Much like a dedicated support system, they tirelessly cater to the needs of both students and teachers, providing prompt responses and assistance at any time, day or night. This kind of availability ensures that learners and educators can access essential information and support whenever they need it, fostering a seamless and uninterrupted learning experience. They can be used to provide a personalised learning experience for students and assist in developing their learning processes. By analysing their responses, observing how they study and consume content, and understanding their overall performance using Intelligent tutoring systems, chatbots help students make the best out of the education system.

Why Leverage Chatbot for Educational Institutions

Other authors, such as (Daud et al., 2020), used a slightly different approach where the chatbot guides the learners to select the topic they would like to learn. Subsequently, the assessment of specific topics is presented where the user is expected to fill out values, and the chatbot responds with feedback. The level of the assessment becomes more challenging as the student makes progress. A slightly different interaction is explained in (Winkler et al., 2020), where the chatbot challenges the students with a question.

The questionnaires used mostly Likert scale closed-ended questions, but a few questionnaires also used open-ended questions. In terms of the evaluation methods used to establish the validity of the articles, two related studies (Pérez et al., 2020; Smutny & Schreiberova, 2020) discussed the evaluation methods in some detail. However, this study contributes more comprehensive evaluation details such as the number of participants, statistical values, findings, etc. “My experience was that the students would use it without any kind of thought, and in that way, it becomes an obstacle to learning, and learning is the whole project here,” said Pedersen. Remmel says Rochester professors are likely to react to ChatGPT in different ways depending on the familiarity of the instructor with the AI chatbot as well as the learning objectives for a given course.

Virtual students’ support 24/7 with AI chatbots

AI-powered chatbots are changing the way students learn and absorb information. With artificial intelligence and machine learning, universities today can provide a personalized learning environment to their students. That’s why colleges and universities are keen to leverage the benefits of AI to enhance their education systems. Universities are increasingly embracing AI-powered educational chatbots to streamline their interactions with applicants and new and existing students. With AI chatbots, one can easily communicate and connect to the classroom, teachers, different departments, and some educational clubs. It makes things easy for the students to collate information related to their studies.

Prior research has not mentioned creativity as a learning outcome in EC studies. However, according to Pan et al. (2020), there is a positive relationship between creativity and the need for cognition as it also reflects individual innovation behavior. Likewise, it was deemed necessary due to the nature of the project, which involves design. Lastly, teamwork perception was defined as students’ perception of how well they performed as a team to achieve their learning goals. According to Hadjielias et al. (2021), the cognitive state of teams involved in digital innovations is usually affected by the task involved within the innovation stages.

2 RQ2: What platforms do the proposed chatbots operate on?

Juji chatbots can also read between the lines to truly understand each student as a unique individual. This enables Juji chatbots to serve as a student’s personal learning assistant or an instructor’s teaching assistant, to personalize teaching and optimize learning outcomes. Furthermore, the feedbacks also justified why other variables such as the need for cognition, perception of learning, creativity, self-efficacy, and motivational belief did not show significant differences. For instance, both groups portrayed high self-realization of their value as a team member at the end of the course, and it was deduced that their motivational belief was influenced by higher self-efficacy and intrinsic value. Next, in both groups, creativity was overshadowed by post-intervention teamwork significance. Therefore, we conclude that ECs significantly impact learning performance and teamwork, but affective-motivational improvement may be overshadowed by the homogenous learning process for both groups.

63.88% (23) of the selected articles are conference papers, while 36.11% (13) were published in journals. Interestingly, 38.46% (5) of the journal articles were published recently in 2020. Intriguingly, one article was published in Computers in Human Behavior journal. Most of these journals are ranked Q1 or Q2 according to Scimago Journal and Country Rank Footnote 7.

Use Juji API to integrate a chatbot with an learning platform or a learning app. Like creating PowerPoint slides, you can manually define a main chat flow or ask AI to auto-generate one. Each step in the flow is a chatbot-initiated action that is customizable, e.g., informing prospects about the unique qualities of your learning programs.

This can be achieved by making information more easily available (Sugondo and Bahana, 2019) or by simplifying processes through the chatbot’s automation (Suwannatee and Suwanyangyuen, 2019). An example of this is the chatbot in (Sandoval, 2018) that answers general questions about a course, such as an exam date or office hours. • were not mainly focused on learner-centered chatbots applications in schools or higher education institutions, which is according to the preliminary literature search the main application area within education. As data sources, Scopus, Web of Science, Google Scholar, Microsoft Academics, and the educational research database “Fachportal Pädagogik” (including ERIC) were selected, all of which incorporate all major publishers and journals. In (Martín-Martín et al., 2018) it was shown that for the social sciences only 29.8% and for engineering and computer science, 46.8% of relevant literature is included in all of the first three databases. For the topic of chatbots in education, a value between these two numbers can be assumed, which is why an approach of integrating several publisher-independent databases was employed here.

Chatbots in education

Chatbots can also be used to give students practice questions tailored to their skill level, allowing them to develop areas in which they might be struggling. The natural language processing capabilities of ChatGPT make it an invaluable tool for students looking to learn quickly and effectively. With this powerful technology, students can get answers to their questions without having to wait for a tutor or teacher to respond – allowing them to save valuable time! Also, since ChatGPT is always available, students can use it anytime they need it, making it easier than ever before to study at any time of day or night. Additionally, since ChatGPT is always available, it can be used for studying at any time of day or night, which helps save valuable time. The natural language processing capabilities of ChatGPT allow students to communicate with the chatbot in a conversational manner.

This will allow students to save time by not having to search through websites and social media posts. All student responses can be automatically assessed and scored using artificial intelligence and machine learning. Teachers can totally utilize technology, filling students’ scorecards based on AI chatbot findings. Just like any classroom, the chatbot hands them out all learning material required then takes quizzes/tests and submits the results to their teachers.

With the integration of Conversational AI and Generative AI, chatbots enhance communication, offer 24/7 support, and cater to the unique needs of each student. A chatbot for education acts like a virtual teaching assistant that automates trivial tasks for students and makes the learning process more seamless. They are designed to answer student queries regarding lesson plans, course modules and other questions. Through this, educational institutions can leverage the power of AI and provide a smooth flow of communication to assist their students online.

Their ability to communicate in various languages fosters inclusivity, ensuring that all students can learn and engage effectively, irrespective of their native language. Through this multilingual support, chatbots promote a more interconnected and enriching educational experience for a globally diverse student body. It’s easy to take an entrance test, track students’ performance, short-list those who qualify and answer all their queries through the AI bots. It is because the process takes a lot of time and so, it is better if it is automated. However, you need to design a valid bot flow and input related questions accordingly. Educational chatbots are conversational bots with specialized training, which educational institutions and companies specifically use for the client and student interaction.

For decades, technologies such as artificial intelligence have been transforming various sectors around the world. Even the education sector isn’t untouched by the growing popularity of AI-powered learning and communication tools. It is undeniable that this educational system has several advantages that have expanded the scope of online learning. Many students are taking advantage of it, but all you need is a laptop and internet connectivity to get started in this sector. A chatbot can help students from their admission processes to class updates to assignment submission deadlines.

Think about messaging apps as a medium of student-teacher communication, just like in the classroom or across the departments, different activity clubs or alumni groups. The chatbot can provide specified topics to students through standard text messaging or multimedia such as images, videos, audios, and document files. In many ways, AI chatbots are important in the education sector, especially when there’s a need to increase student engagement. A huge transformation has been seen in the education industry after the covid pandemic period.

• So you can get a quick glance on where users came from and when they interacted with the chatbot.
• To better prepare students and teachers, education on chatbot use should be integrated into the current curriculums as more research is conducted on best practices.
• This allows educational institutions to efficiently provide support and resources to a large number of students at once.

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deepak singh